Austin Morrow – Montavilla News

On January 22nd, Portland’s first free-standing Chick-fil-A restaurant opened in the Gateway district across from Mall 205. The store is unique in several ways from the other locations in the outer Portland area. It has a larger kitchen than most stores, a kids’ play area less often included in new facilities, and no drive-through window. Instead of hosting lines of cars, the fast food destination will serve guests with a digitized version of a drive-in model, allowing customers to park and order via a mobile app, with meals brought to the vehicle. First-time franchise operator Austin Morrow has worked toward this moment since age sixteen, learning all he can about building an inclusive, family-oriented establishment.

Indoor playground structure featuring climbing features, slides, and hanging rings, in a brightly lit room. — *_{Kids’ play area}*

For the last 12 years, Morrow has dedicated his career to Chick-fil-A, with the last four spent in the Leadership Development program. That helped in the competitive process to become an operator. In this franchise model, the company owns the restaurant building and equipment, but operators control the local business. “I have 100% flexibility. I rent the space from Chick-fil-A, but I am an independent business owner, and all the staff work in my organization here. I have direct influence on how I give back to the community, how I serve my team, and how I can offer opportunities for my team,” explained Morrow.

A smiling man in a blazer stands beside a large Chick-fil-A sign with a welcoming message, surrounded by colorful balloons and decorations. — *_{Franchise operator Austin Morrow}*

Morrow moved to the area last September, but had visited before when considering the opportunity. “When I was looking at coming to Portland, I went down [to the Clackamas location] and met with Brian Davis, the operator there. Just like me, he’s from the south, and he moved his family up here,” said Morrow. What he found was that most people did not have direct experience with the company on the West Coast, which allowed operators to shape the experience in a meaningful way. “In the south, Chick-fil-A is everywhere, so to be able to come to a community where it might be that first bite… there’s something special about when you’re sharing that first impression.”

A tidy dining area featuring wooden tables and metal chairs with black seat cushions, decorated with vases of roses at each table. Bright natural light streams in through large windows, providing a welcoming atmosphere.

Unlike the auto-focused Clackamas store, this location will need to serve customers arriving in a variety of ways. “I think we’re going to be pretty foot traffic heavy,” said Morrow. “We have a lot of people who walk or use public transportation. Even my team members live really local in the community and walk here to work, so I think we will be a high foot traffic area.” Additionally, the city’s building code did not allow them to build a standard fast-food restaurant targeting people in vehicles. The Portland City Council voted in 2018 to prohibit new drive-through construction within commercial zones. Although this project is a near-complete renovation of an existing building, the structure never included a drive-through service window, which prevents it from qualifying for a prior-existence exemption. This project dates back to May 2022, when the national fast food chain explored development at 9950 SE Stark Street, opting to renovate the original structure to maintain its nonconforming use of the existing site for food service. The 1984-era structure previously hosted Rax Roast Beef, Tony Roma’s, and Hooters restaurants before converting to Mystic Gentlemen’s Club and later Venue Gentlemen’s Club.

Exterior view of a building entrance with a sign for 'Delivery Drivers' and curbside order markers. — *_{Delivery Driver entrance and numbered parking stalls for app orders staff will bring to customer’s cars}*

Although they have improved pedestrian infrastructure around the property, the freeway-adjacent location will continue to attract motorists. Without the drive-through option, Morrow and his staff will be creative to meet customer demand. “We have 15 curbside spots where we’ll be offering a similar experience [to other locations] where you don’t have to get out of the car, and we’ll bring the food to you,” said Austin Morrow. “They can order ahead of time, or they could park and then order in the parking spot.” The dedicated and numbered stalls are at the northwest corner of the parking lot, adjacent to the delivery driver entrance. People working with DoorDash, Uber Eats, and Grubhub have a dedicated, inside, welcoming space to pick up orders. Delivery apps can make up 10 to 30% of a day’s orders, and having the separated space helps get them on the road faster without imposing on customers in line.

Interior of a fast-food restaurant kitchen featuring a checkout counter with a payment terminal, promotional signage for free beverages, and organized shelves with kitchen equipment. — *_{Delivery Driver pickup counter}*

Morrow said that customer experience is paramount to his efforts in Portland, but he also wants to support the nearly 100 employees joining his team. “My mission is to exceed the expectations of my guests and my team members. I want to be a premier employer for the team that’s working here, explained Morrow. At the base level, that is with a paycheck and a meal. “Sometimes we’ll have team members who come in and may not have food at home. This [shift] may be their only opportunity. So I want to make sure that they can have a hot meal for free that day.” Morrow said that he also wants to help his staff beyond their time at Chick-fil-A. “One thing I’m going to offer is I’m offering is a program where they can go to college. If you can work 30 hours a week, that will enable you to be able to go to college and hope for a better future. Because it’s not my hope that someone joins this organization and stays here for the rest of their life.”

Interior view of a restaurant featuring modern decor with wooden accents, red pendant lights, and tables set with small vases of roses.

In addition to staff support, the organization encourages locations to participate in the Chick-fil-A Shared Table program, donating leftover protein to groups feeding the community. Morrow selected the Highland Christian Center to receive unserved food items that are cooled and ready for storage for use in the church’s meal program at 7600 NE Glisan Street. With this program, community kitchens will receive unused chicken that can be incorporated into other dishes. So recipients will not get the traditional sandwiches and may not know where the protein came from, but the leftover food will go to good use, feeding people with limited access to food. This philosophy of sharing food started even before the doors opened. “We’ve been training here [ahead of opening] so we actually donated a thousand sandwiches within the community, and so we use that as an opportunity to train our team,” said Morrow.

Interior of a Chick-fil-A restaurant featuring a long table with red chairs and several gift bags with pink tissue paper lined up on top.

Morrow explained that he is committed to joining the community and improving the area around his store. “I want people to feel that local ownership aspect. We operate under a large brand that says Chick-fil-A, but I want people in the community to feel like this is a local organization.” He expressed how much he appreciates Portland’s cultural and intellectual diversity, noting that people have been far more welcoming than he anticipated. “It’s my hope that when you come into my restaurant, you’re going to see through my team members, all different backgrounds, all different walks of life. And it’s my hope that we can create a culture in our community that everyone is welcome in this restaurant,” said Morrow. Starting today, the Chick-fil-A Mall 205 location will open from 6:30 a.m. to 10 p.m., Monday through Saturday. They anticipate significant demand during the first few days and recommend people consider parking in the Mall 205 parking lot and crossing SE Washington Street if the main parking lot is full.

Article and photos by

Jacob Loeb

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As Portland’s first free-standing Chick-fil-A restaurant prepares to open in early 2026, pedestrians traveling around the Mall 205 area in the Gateway district gain access to wider sidewalks with street furniture offering places to rest. Recently, crews removed construction fencing around the new fast food destination at 9950 SE Stark Street, fully opening the area to street users.

Concrete seating pods and newly reconstructed sidewalk along SE 99th Avenue near the upcoming Chick-fil-A location in Portland, with trees and street furniture enhancing pedestrian accessibility. — *_{Cluster of three round concrete seating on the southeast corner of SE 99th and Stark St}*

Construction work at this restaurant location began last April, triggering requirements for sidewalk and curb ramp reconstruction to meet modern standards for its Civic Main Street classification on the south and north sides of the site. Improvements to the 15-foot public right-of-way feature street trees planted between the curb and pedestrian through zone, offering a buffer between the fast-paced traffic on the SE Stark Street and Washington Street couplet. Chick-fil-A contractors installed round concrete seating pods along the property’s SE 99th Avenue frontage with a cluster of three on the southeast corner of SE 99th and Stark Street. A new traffic signal pole at the northeast corner of SE 99th and Washington Street features mounting points for future mast arms to support traffic lights, replacing the antiquated cable-hung hardware at the intersection. An additional mounting bracket at the top of the pole has a place for a new street light to further illuminate this high-volume crossing, while building-hung sconces add human-scale lighting.

Close-up of a traffic signal pole with mounting points for future traffic lights and a new street light, set against a blue sky. — *_{Mounting points on a new traffic signal pole at the northeast corner of SE 99th and Washington St. for future mast arms to support traffic lights}*

The Portland building code mandated many pedestrian improvements along the three frontages of this 0.78-acre property. These upgrades serve the district as a whole as it becomes less car-centric. However, this restaurant’s patrons may depend on these updates, as there is expected to be higher foot traffic here than at other Chick-fil-A stores in the area. The Portland City Council voted in 2018 to prohibit new drive-through construction within commercial zones. Although this project is a near-complete renovation of an existing building, the structure never included a drive-through service window. This project dates back to May 2022, when the national fast food chain explored development at 9950 SE Stark Street, opting to renovate the original structure to maintain its nonconforming use of the existing site for food service. The 1984-era structure previously hosted Rax Roast Beef, Tony Roma’s, and Hooters restaurants before converting to Mystic Gentlemen’s Club and later Venue Gentlemen’s Club.

Exterior view of the new Chick-fil-A at Mall 205 showing large windows, modern lighting fixtures, and sidewalk planters. — *_{SE 99th Avenue frontage with human-scale lighting and seating}*

Without a drive-through window, most motorists will need to park onsite and enter the establishment for service. Other Chick-fil-A locations have been known to create traffic jams at times as drivers queue for in-vehicle sales. At this new location, people may need to park at another location and walk over for service during peak times. To help speed up orders and clear the parking lot more quickly, operators will implement digital tools for customers. “We will be offering curbside delivery as an alternative,” wrote a store social media representative on Facebook. This will require more staff time but will allow customers to remain in their vehicles. Additionally, this restaurant features a dedicated delivery driver entrance so people can order via smartphone apps and have their food brought to them.

Exterior view of the new Chick-fil-A location at 9950 SE Stark Street in Portland, featuring signs for delivery drivers, a tree, and nearby street furniture. — *Delivery driver entrance*

Franchise operator for this location, Austin Morrow, has worked for Chick-fil-A since 2014. In this specific franchise model, the property, building, and equipment are owned by the corporation, with individuals competing to become the location’s operator. The “Chick-fil-A Mall 205” store will be Portland’s only location within city limits since the Lloyd Center food court location closed in 2003. Community members have mixed opinions on the opening. Some are excited for the renowned chicken sandwich provider to come in and revitalize a commercial corridor that has experienced a decline in previous decades. Others worry about the increased traffic near the Interstate 205 ramps caused by this new high-demand destination. Additional perspectives oppose the company as a whole because of the ownership’s support for organizations that oppose LGBTQ rights.

A new sidewalk and landscaping along SE Stark Street near the upcoming Chick-fil-A Mall 205, featuring newly planted trees and a clear pedestrian path. — *_{New wider sidewalk on SE Washington St. with street trees}*

The operator of Chick-fil-A Mall 205 has yet to announce an official opening date, but indicated it will welcome guests soon. Regardless of the restaurant’s impact on the business district and community, the renovations of this former strip club have improved the public infrastructure on this half block. The corporate endorsement of the area could also incentivize other investments along the corridor, spurring redevelopment with infrastructure improvements and denser land use, fitting the Gateway District’s Central Commercial zoning that encourages city-center-sized projects.

Update January 18, 2026: The Chick-fil-A Mall 205 location will open from 6:30 a.m. to 10 p.m., Monday through Saturday starting Thursday, January 22nd.

Article and photos by

Jacob Loeb